How can we help?
Start with the quick answers below. If you still need help, send a message through the support form.
Frequently asked questions
Why do I see an ad when I start a session?
SleepShuffle is free to use. Free users see one ad when starting a session. The optional ad-free subscription removes startup ads.
How do I go ad-free?
Use the Ad-free upgrade section inside the app. The iPhone subscription is billed monthly through Apple and renews automatically until canceled.
How do I restore my subscription?
Tap Restore in the Ad-free upgrade section. Use the same Apple Account that originally purchased the subscription.
What does binaural mode do?
Binaural mode alternates each spoken phrase between the left and right audio channels. Headphones are recommended if you want to clearly hear the alternating effect.
What does the sleep timer do?
The sleep timer lets you choose how long a session should continue before SleepShuffle stops playback automatically.
Is SleepShuffle medical treatment for insomnia?
No. SleepShuffle is a relaxation aid. It is not intended to diagnose, treat, cure, or prevent insomnia or any other medical condition.
Contact support
Describe the problem and include your iPhone model and iOS version when relevant.